Vanderbilt University Program Assistant, Alumni Engagement in Nashville, Tennessee

Program Assistant, Alumni Engagement (Job Number: 1605877)

Description

The Department of Development and Alumni Relations (DAR) assists Vanderbilt University in securing the resources, both human and financial, that are required to achieve its mission and goals. The Department is responsible for the identification, cultivation, solicitation, and stewardship of individuals and organizations whose charitable objectives are consistent with those of Vanderbilt University’s teaching and research programs.

In support of that mission, we are currently seeking a Program Assistant of Alumni Engagement to provide coordination and support to the Assistant Director of Alumni Services – Alumni Relations on alumni engagement data initiatives, VUconnect online community, and broadcast email/ web communications.

Duties and Responsibilities:

  • Develop and maintain superior working relationships with DAR colleagues and alumni.

  • Respond appropriately and in a timely manner to inquiries and requests from alumni, parents, friends, faculty, and staff.

  • Prepare and handle confidential correspondence.

  • Prepare ad hoc reports

  • Support the Assistant Director of Alumni Services in alumni engagement data projects

  • Assist with data collection and tracking for Alumni Relations activities (i.e. volunteer, event participation, etc.)

  • Manage coding integrity for volunteers and participants in alumni database

  • Assist with developing reports that reflect progress toward engagement goals

  • Assist with training staff on productivity technology

  • Assist with VUconnect online community

  • Main Alumni Relations liaison for help desk questions (phone/email)

  • Assist with creation and/or testing VUconnect event registrations and associated reports for signature programs and other complex Chapter events (i.e. Reunion, Summer Send-Off Parties, Networking Night, etc.)

  • Manage online form creation, reporting and troubleshooting

  • Support Alumni Relations web and email communication efforts

  • Main liaison for Alumni Relations web updates

  • Assist with list extractions, retrievable content, and delivery for broadcast emails

  • Overall Alumni Relations support

  • Answer main alumni email inbo

  • Part of team to answer main phones

  • Other duties as assigned

DARlisting

Job requires High school graduate or GED and 2 years of experience or the equivalent.

Preferred Education, Skills, and Experiences:

  • Excellent organizational and interpersonal skills

  • Strong proofreading and editing skills with a keen attention to detail

  • Effective oral and written communication skills

  • Discretion and good judgment necessary

  • Ability to perform and manage multiple projects on a regular basis

  • Ability to work independently and as part of a team, take initiative and meet deadlines

  • MS Excel

  • HTML

  • Database knowledge (i.e. Access)

  • Flickr

  • CMS experience a plus

  • Broadcast Email tool experience a plus (i.e. MyEmma, Exact Target)

Primary Location: TN-Nashville-Loews Vanderbilt Plaza

Organization: DAR - Alumni Relations 144500

Job: Development and Alumni Relations