Vanderbilt University Assistant Athletic Director for Ticketing in Nashville, Tennessee
Assistant Athletic Director for Ticketing (Job Number: 1801599)
About the position
This position will manage the day-to-day elements of the Vanderbilt Athletic Ticket Office processes. This includes maintaining and cultivating new season ticket holders/donors; managing the financial reconciliation of ticket sale transactions; coordinating staffing and providing direct assistance for ticket related events.
About Vanderbilt University
Vanderbilt is a renowned private institution founded in 1873 and located in the heart of Nashville, Tennessee. The university’s students, faculty, and staff frequently cite Nashville and the surrounding area as one of the many perks of being a part of the Vanderbilt community. Vanderbilt University is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently named the “best large employer” in Tennessee and a top employer for women by Forbes , ranked #1 in the PrincetonReview among 384 top colleges and universities for having the best financial aid in the nation – as well as #3 for “happiest students,” “quality of life” and “beautiful campus,” #4 for both being in a “college city that students love” and for having “great campus/city relations.”
About Vanderbilt Benefits
In addition to offering a lively community that encourages learning and celebrates diversity, Vanderbilt University offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview at https://hr.vanderbilt.edu/benefits/6.1.17BenefitsOverview-Candidate-.pdf .
Essential Duties and Primary Responsibilities:
Responsible for providingthe overallleadership, management and strategic direction for the ticket office whilemaximizing revenue, efficiency, and profitability for Vanderbilt Athletics.
Responsiblefor using high-level strategic planning to develop and execute season andindividual game ticket sales plans, manage a full-time staff of four ticketoperations staff members while overseeing staff development /training and aticket operations plan.
Thisposition will provide direct supervision over The Aspire Group outbound salesteam which includes a Director of Sales, Team Leader of New Business and threeSales Consultants. This will involve developmentof season ticket campaigns, new business generation, sales tracking andreporting.
Trackand report daily, weekly and monthly sales figures and relevant accountabilityreports; meet or exceed weekly, monthly, and annual sales goals.
Overseeand develop season ticket retention program with attention to newseason ticket holders and high risk accounts.
Provides superior customer service for all ticket holders.
Monitor anddevelop pricing strategies for all ticket related products.
Eventcreation, manifest builds/maintenance, pricing and management of allaspects related to putting an event on sale both internally and externallythrough various sales channels.
Works withmarketing, communications and video departments on creation andimplementation of special promotions, including list creation andsegmentation.
Participates in special projects/project team(s) asassigned, to support department objectives.
Createvarious season ticket packages to help increase sales. Develop seasonticket holder amenities/privileges and make critical decisions regardingseason ticket accounts. Responsible to know all aspects of all ticketproducts.
Perform gameday responsibilities and overseeing staff; this includes working nights,weekends and holidays.
Occasionally,represent the organization at off-site events promoting ticket sales.
Maintainoversight of all box office operations; perform daily reconciliation,including credit card authorization and preparing daily deposits.
Oversee the hiring, training and development of seasonal staffincluding interns and part-time employees.
Assist with all other athletic events as required which caninclude travel with teams to away games as needed.
The ideal candidate will have a combination of strong innovation,collaboration, leadership and interpersonal skills.
The position willreport directly to the Senior Associate Athletic Director for External Affairs.
Bachelor’s Degree, MBA preferred
Three or more years of managerial experience in either a NCAA DivisionI athletics ticket department or professional sport team’s ticket department.
Understanding of NCAA compliance rules in regards to ticket salesand distribution.
Experience preparing daily ticket sales reconciliation, creditcard authorizations and deposit preparation.
Mustpossess knowledge of the Ticketmaster database ticketing system and CRM; haveproficient experience with Microsoft Office and related software skills and must haveoutstanding customer service and interpersonal communication skills.
- This description describes the generalnature of work to be performed and does not include an exhaustive list of allduties, skills, or abilities required.
This opportunity requires a Bachelor's and 3 years of experience or the equivalent.
Primary Location: United States-Tennessee-Nashville
Organization: 40000 - Athletics: Office of the Vice Chancellor
Vanderbilt University is committed to principles of equal opportunity and affirmative action