Vanderbilt University Community Service Officer in Nashville, Tennessee

Community Service Officer (Job Number: 1800468)


As a CSO (Community Service Officer) with Vanderbilt University, you will perform safety and security duties which consists of performing general security/patrol and traffic mitigation duties; reporting suspicious or hazardous situations, proactively patrolling on foot, and enforcing parking regulations. Assignments are made based on the needs of the department and are subject to change. You may utilize non-police vehicles and may staff security posts.

About Vanderbilt University Public Safety

The Vanderbilt University Public Safety Department comes under the charge of the Office of the Vice Chancellor for the Division of Administration. As one of Tennessee's larger law enforcement agencies, the Police Department provides comprehensive law enforcement and security services to all components of Vanderbilt University including the Vanderbilt University Campus, Vanderbilt University Medical Center, Vanderbilt Health at One Hundred Oaks, and a variety of University-owned facilities throughout the Davidson County area. For more information about Vanderbilt University Police Department, you may visit:

Key Functions and Expected Performances:

Patrol/Stationary Post

  • May be assigned to a fixed security post and will perform specific tasks and assignments defined for the post.

  • May be assigned to traffic mitigation, and/or parking enforcement.

  • May be assigned to proactive patrols of facilities, grounds, parking lots and garages to check for safety and security hazards. Enforces fire lane loading and handicap parking including towing vehicles as necessary.

  • May lock and unlock facilities or areas.

  • May be assigned to monitor non violent psychiatric patients.

Community Oriented Policing

  • Serves the community through proactive security post assignments or patrol functions including self initiated activities.

  • Develops rapport with members of the university community as well as surrounding areas; participates in community relations activities.

  • Assists community members as necessary.

Calls for Service

  • Respond to non-police emergency calls to include but not be limited to the following: alarms (fire, general security), hazardous material spills and leaks, and pedestrian or vehicular traffic control.

  • May provide back-up and assistance for other officers within guidelines specified in department policy and procedures.

  • Responds to general security or safety hazard calls for service as directed. Maintains knowledge of Institutional Disaster Plan and the role of the Community Service Officer in the administration of the plan. Provides approprirate internal and external disaster assistance according to institutional policies and procedures.

  • Maintain knowledge of institutional Disaster Plan and the role of the Community Service Officer in the administration of the plan.

  • Provides walking escorts as necessary


  • May be assigned to investigate and write reports for non-criminal activities according to established procedures.

Special Events and Assignments

  • Provides security for events such as athletic, concerts, speakers, visiting dignitaries, commencement and numerous other social activities where security personnel may be required to provide crowd control and maintain order.

  • May assist with annual parking permit registration.

  • May be required to perform minor lot maintenance.


In addition to offering a lively community that encourages learning and celebrates diversity, VU offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview at

About Vanderbilt University

Vanderbilt is a renowned private institution founded in 1873 and located in the heart of Nashville, Tennessee. The university’s students, faculty, and staff frequently cite Nashville and the surrounding area as one of the many perks of being a part of the Vanderbilt community. Vanderbilt University is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently named the “best large employer” in Tennessee and a top employer for women by Forbes , ranked #1 in the PrincetonReview among 384 top colleges and universities for having the best financial aid in the nation – as well as #3 for “happiest students,” “quality of life” and “beautiful campus,” #4 for both being in a “college city that students love” and for having “great campus/city relations.”

This position requires a High school diploma or GED.

Licensure, Certification, and/or Registration (LCR):

TN Drivers License

Success Characteristics

  • Acceptance of Feedback – Ability to take constructive criticism with grace, and make improvements without taking it personally or holding grudges. When wrong, owns it – freely admits mistakes.

  • Adaptability – Ability to read cues and adapt accordingly. Ability to adjust style and approach to accommodate the styles and needs of others. Can anticipate and effectively de-escalate potential conflicts.

  • Creative Thinking – Ability to go beyond the boundaries of the job description, willingly takes on new challenges, finds creative solutions rather than always awaiting a manager’s direct instructions

  • Helpful Nature – Offers to help lighten the load for others in times of need. Volunteers rather than waiting to be asked. Understands that almost no one works in a silo, and will need the help of others to do their job well, and that by helping others first, they will likely reciprocate.

  • Integrity – Holds oneself accountable; takes responsibility for failures as well as successes, recognizes that trust is required to hold a team together.

  • Maturity -- Exhibits professional maturity; doesn’t pass the buck to dodge accountability; doesn’t engage in petty office politics or inappropriate social conduct

  • Respect – Is friendly, tirelessly cordial, polite, and genial. Comes in to work with a good attitude and doesn’t bring their own personal “little black clouds” into the work environment.

  • Responds Promptly -- When emails and phone messages aren’t returned in a timely way, it sends the message that the other party is not important. Responds even if just to acknowledge receipt and provide a timeframe by which the requester can expect a full response.

  • Is Nice – Asks questions and is a good listener. Smiles and is grateful. Sends appropriate notes of thanks to others who have helped. Avoid gossip or saying negative things about co-workers. Patient and generous. Make suggestions rather than stating hard and fast opinions. Avoids being negative, sarcastic, and cynical.

  • Shares – Shares information. Communicates. Transmits knowledge . . . knowledge isn’t power – sharing knowledge is. Asks for advice.

  • Resilience -- Is resilient in the face of daunting challenges and setbacks; bounces back readily.

  • Work through Issues – It isn’t about the people, it’s about the outcome. If things aren’t going well, outcomes suffer. Be willing to have crucial conversations if things aren’t going well. Doesn’t just complain to management . . . does everything possible to remedy the situation directly first.

  • Teamwork – Values teamwork and co-workers; make them feel valuable and important by acknowledging what they do. Doesn’t expect from others effort that one is unwilling to do themselves. Find ways to complement other’s strong suits.

  • Praises Publicly; Criticizes Privately. When dealing with a difficult co-workers or customers, “pretend your children are watching” how the situation is handled. Good manners help keep a cool head. Gives credit where credit is due.

  • Assumes the Best -- Assume that others are working as hard as you are on things that are as important as what you are working on. Just because you don’t know what someone does, it doesn’t mean they’re not doing anything.

  • Raises the Bar – Expects and delivers excellence. Is a creative problem solver. Is proactive. Welcomes input on making things better. Places a high value on learning and getting better

  • Believes– Believes in the work being done and the organization.

  • Perspective – Maintains a sense of humor and perspective. Can laugh first and foremost at oneself.

  • Reliable – Does what they say they will do, when they say they will do it. Shows up for work when expected. Doesn’t push the burden of work volume or deadlines to others.

  • Honest and Transparent – Doesn’t have hidden agendas. Doesn’t play people against each other. Is authentic and forthright.

  • Autonomous – Self-managing; self-motivated. Manages time, activities and outcomes well so that progress stays on track.

  • Detail-Oriented – Even small mistakes can create big issues; attention to detail work indicates care about the outcomes.

  • Hard-Working – Is industrious as well as efficient (busy isn’t the same as productive). Be persistent. Can juggle multiple competing priorities simultaneously.

  • Eager – Enthusiastic, wanting to learn, wanting to continue one’s personal and professional development and expertise.

Primary Location: United States-Tennessee-Nashville

Organization: 39401 - VUMC Precinct

Job: Service/Maintenance Staff