Vanderbilt University Senior Technical Support Specialist - Media/Audiovisual (AV) in Nashville, Tennessee

Senior Technical Support Specialist - Media/Audiovisual (AV) (Job Number: 1800801)


About the Position:

The Sr. Media Support Specialist - Audiovisual (AV) is responsible for Tier 1 support, maintenance of AV systems as well as setup of equipment for classes and events. Additionally, the SMSS manages a pool of student workers to ensure that classes and events are provided support needed for successful outcomes. Other duties include occasional recording of classes and events. Work hours are primarily Monday through Friday 7:30am – 4:30pm with occasional night and weekend work. A customer focused mindset is a must have.

About Vanderbilt IT:

Vanderbilt Information Technology is a division of the university whose mission is to provide world-class information technology to Vanderbilt University.

About Vanderbilt University:

Vanderbilt is a renowned private institution founded in 1873 located a little more than a mile from downtown Nashville, TN. The university’s students, faculty, staff and visitors frequently cite Nashville as one of the perks of Vanderbilt. VU is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently ranked #1 in the Princeton Review among 382 top colleges and universities for “happiest students” - as well as #2 for “best quality of life” and “great financial aid,” #5 for “best run colleges” and “beautiful campus,” and #6 for both being in a “college city that students love” and having “great campus/city relations.”

Duties and Responsibilities:

  • Supportof classroom AV systems

  • Providesetup support for classes and events.

  • Troubleshootreported issues with AV systems.

  • Providemaintenance and upkeep of AV systems.

  • Assistend users with training needs.

  • Supervisionof Student Workers

  • Hire,train, and schedule Student Workers.

  • Ensurethat all Student Worker paperwork is submitted on time.


  • A combinationof education and experience equivalent to an Associate’s degree inrelated field or, a minimum of 1-2 years relevant experience working withAudio/Video equipment.

  • Must havedemonstrated good communication skills, client relation skills, and acommitment to providing responsive and conscientious customer service.

  • Must bedetail oriented with knowledge of a wide variety of software systems,word processing and spreadsheet applications, prefer Microsoft Suite.

  • Must haveworking knowledge of soundsystems, computers, and live video operations.

  • Must beflexible and able to adapt to changing needs, multiple task demands, andwork structures.

  • Ability toread and comprehend instructions, short correspondence, emails, andmemos.

  • Ability toeffectively present job related information upon request to customers,clients, and employees of the organization.

  • Provencomputer skills, organizational skills, and interpersonal skills isrequired.

  • Ability tosolve practical problems and handle a variety of customer, clients andemployee questions.

  • Ability tointerpret a variety of instructions furnished in written, oral, diagramor schedule formats.


In addition to offering a lively community that encourages learning and celebrates diversity, VU offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview at

Key Characteristics of a Successful Team Member inthis Work Unit:

  • Adaptability – Reads cues and adaptaccordingly. Adjusts style and approach to accommodate the styles andneeds of others. Can anticipate and effectively de-escalate potentialconflicts.

  • Autonomous – Self-managing;self-motivated. Manages time, activities and outcomes well so thatprogress stays on track. Cleans up after themselves.

  • CreativeThinking – Goesbeyond the boundaries of the job description, willingly takes on newchallenges, finds creative solutions rather than always awaiting directinstructions

  • Integrity – Holds oneself accountable;takes responsibility for failures as well as successes, recognizes thattrust is required to hold a team together.

  • Teamwork – Genuinely values teamworkand co-workers; make them feel valuable and important by acknowledgingwhat they do well. Doesn’t expect from others effort that one isunwilling to do themselves. Finds ways to acknowledge other’s strongsuits.

  • Worksthrough Issues – Recognizes that the work is about successful outcomes. Ifthings aren’t going well, outcomes suffer. Is willing to have crucialconversations if things aren’t going well. Doesn’t just complain tomanagement . . . does everything possible to remedy the situationdirectly first.

  • Resilient – Is resilient inthe face of daunting challenges and setbacks; bounces back readily

Job requires Associate and 2 Years of experience or the equivalent.

Licensure, Certification, and/or Registration (LCR):

Primary Location: United States-Tennessee-Nashville

Organization: 46511 - Distributed Technology Services

Job: Technology Tech / Paraprofessional