Vanderbilt University Senior Technical Support Specialist - Owen Graduate School of Management & Vanderbilt Divinity School in Nashville, Tennessee
Senior Technical Support Specialist - Owen Graduate School of Management & Vanderbilt Divinity School (Job Number: 1800254)
About the Position:
As a Senior Technical Support Specialist, you will join a small, dynamic team of technology professionals, who provide support and expertise to the students, faculty, and staff of Owen Graduate School of Management & Vanderbilt Divinity School. The Ideal candidate will be a self-starter, good communicator and a natural problem solver. Even though desktop/end-user support is the primary role of this position, you will also have the opportunity to interact with some of the most respected figures of education, influencing the technologies that will be used in their research.
About the Department:
As a Senior Technical Support Specialist you will be joining a friendly team of 3 desktop support specialists and 3 system administrators. This team is housed on campus at Owen Graduate School of Management, and takes pride in being part of the Owen and Divinity family. This is a great opportunity for you if you enjoy interesting challenges and troubleshooting curveballs, and if you enjoy working in an environment dedicated to learning.
Vanderbilt is a renowned private institution founded in 1873 located a little more than a mile from downtown Nashville, TN. The university’s students, faculty, staff and visitors frequently cite Nashville as one of the perks of Vanderbilt. VU is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt was recently ranked #1 in the Princeton Review at https://news.vanderbilt.edu/2017/08/01/vanderbilt-has-happiest-students-again-according-to-2017-princeton-review-best-colleges-rankings/ among 382 top colleges and universities for “happiest students” - as well as #2 for “best quality of life” and “great financial aid,” #5 for “best run colleges” and “beautiful campus,” and #6 for both being in a “college city that students love” and having “great campus/city relations.”
3-4 years of experience workingan IT support role
Strong knowledge of Windows 10,MS Office and Mac OSX (troubleshooting and implementation experience)
Experience with system, imageand application management with System Center Configuration Manager
The ability to clearlyarticulate technical concepts to end users with various levels oftechnical know-how
Conflict resolution skills andan ability to perform under pressure
Candidates with a Bachelor’sdegree and high level of professional polish and customer servicepreferred
Teaching, mentoringexperience/aptitude preferred.
Benefits: In addition to offering a lively community that encourages learning and celebrates diversity, VU offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview at https://hr.vanderbilt.edu/benefits/2018-Benefits-Overview_Future-Employees.pdf
This position requires an Associate degree and 4 Years of experience or the equivalent.
Primary Location: United States-Tennessee-Nashville
Organization: 46511 - Distributed Technology Services
Job: Technology Tech / Paraprofessional