Vanderbilt University Student Care Coordinator, Community Standards and Student Support in Nashville, Tennessee

Student Care Coordinator, Community Standards and Student Support (Job Number: 1801458)


About the Position:

The Student Care Coordinator for the Office of the Dean of Students will conduct intake assessments that take into account unique aspects of identity to determine appropriate treatment plans and help to coordinate follow-up for students of concern. The Student Care Coordinator will assist students in accessing on and off-campus resources and services, planning and setting goals related to their care, continuing with the appropriate level of care, as needed, and/or re-entering the University after a medical leave of absence. This position will coordinate with the Office of Housing and Residential Education, the Psychological & Counseling Center, the Student Health Center, the Center for Student Wellbeing, the Office of Student Accountability, Community Standards, and Academic Integrity, the Project Safe Center for Sexual Misconduct Prevention and Response, the academic units, and other relevant departments to address the needs of students having personal and/or academic difficulty. Additionally, this position will assist with outreach and education to the campus community (students, staff, and faculty) regarding identification and intervention for students of concern, and assist in the development of a network of community providers to supplement on campus services.

About the Department:

The Office of the Dean of Students serves a central role in student learning and development at Vanderbilt, advancing the University’s mission of teaching, research, and service by fostering academic and social networks through which students develop as intentional learners and global citizens. The Office of the Dean of Students creates opportunities to involve students, faculty and staff in diverse learning communities and provides a critical support structure for enriching the overall student experience. We achieve these ends through strategic alignment, both internally and in concert with other university departments. The Office of the Dean of Students is organized into four principal areas: Community Standards and Student Support, Experiential Learning, Residential Experience, and Social Justice and Identity. This position reports to the Student Care Manager in the Community Standards and Student Support area of the Office of the Dean of Students.

About Vanderbilt University:

Vanderbilt is a renowned private institution founded in 1873 located a little more than a mile from downtown Nashville, TN. The university’s students, faculty, staff and visitors frequently cite Nashville as one of the perks of Vanderbilt. VU is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday.

Duties, Responsibilities, and Expected Outcomes:

  • Provide case management services for students of concern, including assessment, outreach, advocacy, assistance in accessing resources and navigating the University system

  • Implement appropriate follow-up with students of concern to ensure compliance with recommendations

  • Conduct intake assessments and coordinate follow-up

  • Ability to respond to after hours or weekend emergencies on a limited basis

  • Assist in developing and maintaining a network of community providers and resources that meet the needs (medical, financial, and otherwise) of the student population

  • Respond to inquiries and reports about students of concern

  • Act as a resource and liaison to members of the University community on matters pertaining to student wellbeing and students of concern

  • Work with students returning from medical leaves of absence in order to ensure procedural compliance and enable personal and academic success

  • Prepare or assist in the preparation of relevant reports

  • Design programs and publications and conduct trainings to educate students, faculty, and staff about student wellbeing and identifying and responding to students in distress

  • Represent the Office of the Dean of Students on various University-wide committees

  • Keep abreast of trends in student mental health, substance use, and wellbeing

  • Research, understand, and articulate legal and administrative requirements

  • Have an understanding of FERPA, HIPAA, and other relevant laws and regulations, and uphold the highest standards of confidentiality

  • Engage in professional development, including presentations at pertinent conferences and workshops

  • Assume other responsibilities as directed by the Student Care Manager and Associate Dean for Community Standards and Student Support and the Dean of Students in matters related to student wellbeing


  • Job requires a Bachelor’s degree and 3 years of experience or the equivalent

  • The most competitive candidates are likely to have a Master’s degree in Social Work or Counseling and relevant licensure preferred; Master’s degree in related mental health field also considered.

  • Demonstrated understanding of and experience conducting behavioral health assessments

  • Knowledge of advising and counseling techniques

  • Experience working with students in crisis and creating behavioral intervention plans and/or case management

  • Knowledge of principles and procedures involved in risk assessment in a University setting

  • Demonstrated skills in critical thinking, decision-making, problem solving, and identifying measures of procedural performance

  • Demonstrated ability to create training material and resources for working with students in distress

  • Knowledge of student affairs/student life context within a University and ability to work with faculty members and senior-level administrators relatively autonomously

  • Must be able to maintain confidentiality and privacy within the bounds of Family Educational Rights and Privacy Act (FERPA)

  • Strong organizational skills and self-motivation

  • Strong communication (oral and written) and public relations skills

  • Demonstrated commitment to diversity, inclusion, and cultural competence

  • Ability to work effectively with students from diverse backgrounds attending highly selective institutions with a broad range of campus groups, departments, and organizations

  • Proven ability to handle multiple priorities while maintaining a high level of professionalism and attention to detail

  • Strong computer skills in the use of spreadsheets and student databases.

Benefits: In addition to offering a lively community that encourages learning and celebrates diversity, VU offers a competitive, flexible benefits package including health, dental, vision, life, accidental death & dismemberment, disability insurance, paid time off, and a 403(b) retirement plan with employer match. Vanderbilt offers tuition assistance to employees, spouses and dependent children. Also, after five years of service, Vanderbilt will pay up to 55% of the tuition for up to three dependent children to earn a bachelor's degree. Learn more about Vanderbilt's benefits at VU Benefits Overview at

Vanderbilt Chancellor Nick Zeppos and Dean of Students Mark Bandas have identified diversity, equity, inclusion, and mental health as top priorities for the institution and by extension the offices of the Dean of Students. Candidates must be able to articulate and demonstrate excellence and continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.

Job requires Bachelors and 2 Years of experience or the equivalent.

Primary Location: United States-Tennessee-Nashville

Organization: 30700 - Community Standards and Student Support

Job: Institutional Affairs Professionals

Vanderbilt University is committed to principles of equal opportunity and affirmative action